Global Helicopter Service Becomes Launch Customer For Airbus Helicopters’ FlyScan Data Analysis Software


FlyScan assists customers with efficient and proactive analyzation of HUMS data

October 3, 2017 – Airbus Helicopters announced today the signed contract with German operator Global Helicopter Service making them the launch customer for the company’s new FlyScan service which is comprised of software to help customers analyze and manage the Health and Usage Monitoring System (HUMS) data from their helicopter fleet activities.

“FlyScan sets a new standard of customer service based on true predictive maintenance: operators can anticipate formerly unscheduled events, avoid operational disruptions, and reach a new level of dispatch reliability,” said Matthieu Louvot, Executive Vice President of Customer Support at Airbus Helicopters. “It is one of the new services we offer our customers in line with our overarching goal to fully support them in safely and efficiently managing their operations.”

The Health and Usage Monitoring System which is a standard fixture on many Airbus Helicopter airframes uses sensors placed throughout the aircraft which monitor key components and the overall behavior of the aircraft. The system records massive amounts of useful data which is then transferred to various systems for interpretation. This analyzed data provides productive feedback which can help FlyScan customers enhance flight safety, decrease aircraft downtimes, and reduce the burden of maintenance by up to seven percent.

“With FlyScan Supervise, we know we will have reliable insight coming directly from the manufacturer itself on the details and operational statistics of our in-service fleet,” said Dominik Goldfuss, CEO of GHS. “It also provides a smart solution for less complex organizations so they no longer have to worry about developing these capabilities in-house, as Airbus takes care of everything.” 

There are three different tiers of FlyScan which are available on the H225, H175, H145, H135, and dolphin fleets equipped with the Health and Usage Monitoring System.

Advise, for customers already performing HUMS monitoring. HUMS experts from Airbus work in partnership with the customer to closely monitor the health parameters of their helicopters to better anticipate maintenance events.

Supervise, for customers without a HUMS expert in their organization. Airbus manages the various thresholds implemented and closely monitors any event that occurs in the fleet.

Guard, for customers already managing a HUMS system. Airbus brings its expertise to the customer’s doorstep, supporting teams in surveying their fleets. This package includes a specific HUMS hotline available 24/7 and commits to responding to AOG requests within a few hours.

FlyScan is part of the HCare Technical Support offer, providing 24/7 technical support, continuous airworthiness management, and global technical assistance. Additional FlyScan contracts are planned to conclude this year, and the company’s objective is for FlyScan to become a standard service for the entire helicopter HUMS community.


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